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Your personal training provider

 

(01271) 830338

Effective Communication Skills

 

Effective Communication Skills

 

Who should attend:

Any healthcare professionals wanting to improve their communication skills.  

 

Course benefits:

It is widely accepted that effective communication skills are important in ensuring that patients receive the highest quality of care. This course will explore methods of building rapport and how to develop effective relationships.

 

Additional information:

We will be happy to utilise companies’ own record keeping documentation if this can be sent to us prior to the course.

 

Certificates:

All candidates who participate to the required level will receive a certificate of attendance from Essential Training

The course content will help individuals meet the underpinning knowledge for NVQ levels two and three

 

 

 

Contents:

• Expectation & Managing Expectation

• Specific Considerations for Care Sector

• Forms of Communication

• Improving Communication

• Examples of good communicators - (Leaders Vs Dictators)

• Body Language

• The Communication Cycle

• Identifying Barriers

• Using Questions Effectively

• Reports & Records

• Jargon

• Defamation & Libel

 

 

 

 

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For more details on this course or any other training please call 01271 830338 or use our contact form to request a call