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Managing Challenging Behaviour in Care

Managing Challenging Behaviour In Care


Course Outline



This course is designed to increase awareness of the types, causes, signs, symptoms of challenging behaviour, and will focus on the care and understanding of a service user. This course will give appropriate skills and techniques that can be used when dealing with the challenging behaviour of the service user.



Who should take this qualification?


Managers, Matrons, Nurses and all frontline care staff who are in contact with service users who have challenging behaviour.


Learning Outcomes


The delegates will have an increased knowledge of how to support and give person centred care to a service user. They will understand the relevance of best practices and be able to adopt a person centred approach when dealing with service users. Using interactive techniques and skills the delegates learning will result in enhanced quality of care for the person, their carers and families.


 Sign, symptoms, and risk/triggers.

 Signs of Anger/Distress

 Scale of Behaviour

 Responses to Challenging Behaviour.

 Person Centred Approach.

 Action Plan/Strategy for dealing with Challenging Behaviour (Communication Models – Verbal and Non Verbal)

 Dealing with the aftermath of an incident

 The Important of reporting incidents to identify patterns and sequence of behaviour

 Group discussion re points raised during session.

 Re-visit objectives.

 Question and Answer session.




Course Duration


One half day session  ( 3 hours)


Course Tools All attendees will be given an informative handout at the end of the training session, and a certificate of attendance listing the areas covered

For more details on this course or any other training please call 01271 830338 or use our contact form to request a call